Rick and his crew did it again! Brought our Honda Civic in for some minor bumper work. No matter how small Rick and the team at Advanced Collision Repair treated the work like it was a big project. The entire experience from start to finish was well executed and efficient. The entire team at 'Advanced Collision Repair' are pros. This is our 4th visit to ACR for a different vehicle and they've never let us down. Thank you ACR!!!

I recently had my car repaired at Advanced Collision Repair and I couldn't be more impressed! From the moment I walked in, the staff was friendly and professional. John McClure was my point of contact and he truly made the experience exceptional. He took the time to provide a clear estimate, explained what options I had to repair my car and kept me updated throughout the entire process.Not only did they do outstanding work (my car looks brand new again) but they even offered to pick me up when the repairs were finished. This place is a rare gem. Highly recommend!

Rick was very kind towards.

About a year ago we had the front bumper on our F250 repainted due to rock chipping and a few cars "touch parking"... we were advised to spend some extra money and have the bumper sanded all the way do to ensure a smooth "new" appearance which we did...at the time the truck came back and looked great.A month or so ago we noticed that the paint on the bumper was just pealing off in small sections in several locations on the bumper. Since it was under warranty we took it back and John came out and looked it over. After a few minutes he confirmed they had an issue with one of their previous painters and possibly some of the paints. He pointed out that since we had "done it right" the first time that the repair would be under warranty and they they would "take it all the way down" and we were covered.We get scheduled to come in a few weeks later and during check in the young lady used the exact same wording, warranty, all the way down etc... so we dropped it off without any reservations. A few hours later I get a call from John telling me that unless we pay them $250 to "take it down" it will "not look good" when we're done. They only intend to sand it in the few areas where the paint peeled even though there is obvious adhesion issues. Needless to say I was a bit upset, at no time during the previous two meetings was additional costs ever brought up even as they stood there looking at it. He tried to accuse us of using a high pressure "pressure washer" to wash the car... no way. We occasionally take it through Costco but usually hand wash it ourselves.So they "bait & switched" us into paying for work that was under warranty because otherwise it would "look bad"... we were about to ask them to paint the side of our Tesla as it had a deep scratch but with this business ethic, or lack thereof, there is no way we will ever bring them another car nor will we be recommending them. We felt totally betrayed and taken advantage of. They told us we had the same warranty but at this point if the paint falls off the truck again I would pay to start all over with a reputable company. Avoid this place, it's not that they have questionable ethics, it's that they have none at all...Advanced Collision did reply.. here's my response..Thank you for your reply.. and yes I did authorize the additional amount because, as you said, it wouldn't look good unless we did... kind of had us over a barrel. And I find it disconcerting that two employees inspected the bumper and it wasn't until the paint rep looked at it that you "discovered" the chips.. which by the way, you identified when we first put it in... regardless... the entire process in retrospect seemed contrived particularly when you accused me odd using a pressure washer on the vehicle as a way of explaining the peeling paint...

Great family business! Took care of our vehicle start to finish. They made the whole process simple, easy and all within a timely manner. I recommend them to anyone in the area!